When using a computer for the first time with the system, or after installing a browser upgrade, the user may not be able to get past the login screen (despite entering the correct login information). The system checks to see if cookies are enabled ('Medium-High' privacy setting or lower), and if this condition is not met, will return the user to the login screen with the following message (or similar, depending on the browser):
What is a Cookie?
A cookie is a small text file that is placed on your hard disk by a website. Cookies are uniquely assigned to you, and can only be read by a website or web server in the domain that issued the cookie to you. Cookies cannot be used to run programs or deliver viruses to your computer.
A cookie is often used to personalize your visit to a website or to save you time. For example, to facilitate a purchase the cookie could contain shopping cart information such as your current selection, as well as contact information such as your name or e-mail address. Cookies help SafetySync track individual employees (and therefore the company and position to which the employee belongs), and are required for the application to run correctly.
You have the ability to accept or decline cookies through your browser settings. The following is the procedure for using Internet Explorer 8's Internet Options to modify your browser settings for cookies.
To Enable Cookies:
In Internet Explorer, click the Tools button, click Internet Options, and then click the Privacy tab.
Move the slider down to Medium. On this setting, websites will be able to store cookies on your computer.
Note: If using a different browser, type the name of the browser (e.g. Firefox), version (e.g. 6.0) and "enable cookies" in a search engine.