Whether you're redeeming your hard earned points for Rewards items or selecting items for your well-deserved Anniversary gift, the Orders component will display all your order information in one convenient location.
To review your orders, click the Orders component on your Worker dash.
Within the component, you will see tiles outlining the orders you have placed. They will include historic orders (those you have placed in the past) and current orders (those that are still in the works!).
Each tile that appears in your Orders component will contain the information for a single order that you have placed. The tiles will contain the following information:
an Order Number
the number of Points Redeemed or the Anniversary being celebrated
the date the order was placed
an image of the item(s) in the order
the Status of the order, including:
Pending: this order is awaiting approval by an admin
Processing: this order has been approved by an admin and is being fulfilled by our Rewards team
Shipped: this order has been fulfilled by our Rewards team and is in transit to you!
Cancelled: this order was cancelled either by you as a Worker or an admin
Returned: this order was returned to Workhub by you as a Worker
You can use the quick filters at the top of the list to highlight orders that are Pending or Processing. You can also click into each order to see more information about it.
Order Status
If you have ordered multiple items in the same order, you may see a single status on your dash for that order but multiple statuses within the order. Here's an example for you:
On the Worker dash, this order appears as Pending:
When you click into the order, each item with a different status is listed separately. One item is Pending while another is Processing:
This order is listed as Pending because this status still requires attention from your admin. The status you will see for your order as a whole will always be the status furthest from completion.
Once your item has successfully reached its chosen address, it will be listed in green as Shipped. Items that have been shipped cannot be cancelled.
Shipped items will include a link to show you the shipping details for the order. The details will indicate:
the shipper
the country (if relevant)
the tracking number for the order
You can click on that link to track your item on its journey to you! You'll receive a pop-up indicating you're leaving Workhub to track any item. When the pop-up appears, simply select Continue to navigate to the site in a new tab.
Order Detail
If you click into any Order from your dash, you will see the details of that order. It will include:
all the items you have ordered
their respective statuses
the date the order was placed
the total number of points redeemed or the anniversary being celebrated
the component the order originated from
the address selected for the order to be shipped to and contact information
an Activity Feed recording changes to the order
If any changes have been made to your order, you will see those outlined in the Activity Feed. Those changes can be made by you, by an admin for your organization, or by us here at Workhub (more on that below).
Cancelling an Order
If you want to cancel any item(s) in your order, you can click the menu icon (three dots) for the order as a whole or for the individual item(s) you want to cancel. Select the Cancel Item or Cancel All option.
A pop-up will appear for you for confirmation. If there are multiple items of the type you selected, you can select how many of them you would like to cancel.
Please note: If the order has already been packaged and sent for shipping, it may be too late to cancel the order. We here at Workhub do our utmost to ensure your order status accurately reflects the stage of the process it is at, but occasionally the status may not update to Shipped immediately.
For any concerns about an Order status, please first contact your organization's admin or your supervisor for clarification. If they do not have answers for you, please contact our Rewards team at [email protected].
After selecting Cancel, a cancellation request will be indicated for your item(s). You will also get a small pop-up in the corner of the screen indicating your cancellation has been requested.
The status of your item(s) will also change to Cancel Pending, and the tile in your Orders list will change to Cancel Pending as well.
Workhub will review your cancellation request. Generally speaking, if the order has not yet been shipped, the order can be cancelled without issue. After that has occurred, the status for that item will change to Cancelled and the tile will then assume the next most important status.
You will see any and all changes made recorded in the Activity Feed for your order.
Need Help?
That is the summary of the functionality within the Orders component. If you run into any trouble or if you have any questions, you can always contact our Support Centre for assistance. You can click the orange question mark Help Chat button in the bottom left corner of your screen for chat support.
You can also email our Support Centre at [email protected].
Finally, if your account is on a paid plan, you can also call in for phone support. The number for our Support Centre is 1-888-668-6403.