Do you need to cancel your rewards order? Maybe you were browsing our rewards catalog and decided to purchase something late night or maybe you found something else you like better. We've been there, and we've made it simple to cancel your order!
Orders can only be cancelled by you as a worker before your admin has approved your redemption request. After that approval, you can still request to cancel the order but it's then up to our Rewards team to process. If you are late enough in the process, that item may already have shipped and we cannot cancel shipper orders!
To cancel, your redemption request, start on your Worker dash and click into the
Points History component.
In your Points History, you should see a line for your order. It should include a date, the rewards order number, the item(s) you redeemed for, the number of points redeemed, and a button for Cancel Item.
To cancel your order, click that Cancel Item button.
A pop-up will appear for you to confirm your cancellation. If you are sure you want to cancel the item, click Yes. If you decide you'd like to keep the item as part of the order, click No.
After cancelling the item, you will be returned to your Points History list. You will be reimbursed the point value for the item you have cancelled from your order. It might take a minute or two for the reimbursement line to appear.
Each item in your order will have its own line. If you want to cancel all items in your order, be sure to choose Cancel for each individual item!
If you have received the wrong item, or have any issues with your order, feel free to contact our support team at [email protected] so we can resolve this for you.
Happy shopping!