Congratulations! You've worked hard on your training and ongoing tasks within Workhub and now you have a heap of points to spend on items in the Rewards catalogue. To have a look at the treasures that await, follow these steps!
To begin, log in to your Workhub account and click into the Rewards component.
In the Rewards component, you will see all of the items your admins have chosen to include as options for you to choose from.
On the left side of the page, you'll see a menu of options for filtering, including sorting the options by price, by their popularity, and by their newness.
There's a click-and-drag point range filter that you can use to reduce the choices to just those within your desired point range.
You can also click any of the quick filter options in tags, categories, and brands to select items that match those descriptions.
There's also a Search bar at the top of that column so you can look for exactly what you're after!
Item Details
In the main body of the page, you'll see the items in the catalogue. Each item will be displayed with an image, a description, a point price, and two symbols for adding the item to your wishlist or to your cart. If the item is one that can be embroidered with your organization's logo, you will see a small circle where the logo would be applied on the item.
You can click into each of these items to review their details, including a description from the vendor and product specifications.
Clicking into items that come in various colours and size will also include options to choose a colour and/or size.
Add to Wishlist
If you have your eye on an item in the catalogue but you don't yet have enough points to redeem for it yet, you can add items to a Wishlist! The Wishlist will keep track of the items you're interested in redeeming for when you're able.
To add an item to your wishlist, you can use two methods.
First, you can click the star icon on the item as it appears on the main catalogue page. That will automatically insert the item into your wishlist. Doing so will not include any size or colour data though, so be sure to review it before you opt to add it to your cart.
Second, you can click into the item as it appears on the main catalogue page. Choose the size/colour for your item and then click the star next to Wishlist.
If you change your mind and want to remove the item from your wishlist, you can do so by clicking into the Wishlist option in the top right corner of the main catalogue page and clicking the trash can icon for any item you want to remove.
Add to Cart
From the catalogue
When you've decided you want an item from the catalogue, you can add it to your cart! It's pretty darn easy to do. To add an item to your cart, you can either click the Shopping Cart icon on the item on the main catalogue screen, or you can click into the item and then choose Add to Cart. Be sure you have your size/colour chosen!
From your Wishlist
To add an item to your cart that you've had on your wishlist, open your Wishlist by clicking the Wishlist button in the top right corner of your Rewards screen. Click the Add to Cart button for the item you want to add to your cart. If a pop-up appears for you to select a size/colour, choose the appropriate choice for your item and click Confirm.
You will see a success message afterwards indicating you've added the item to your cart. You can then click back to your main Rewards catalogue screen. You will now see a banner at the top of the screen indicating the items in your cart are being held for the next 30:00 minutes. You have that time to shop more if you need, or you can click the My Cart button to proceed to your cart.
Checking Out
When you are ready to check out with your items, click the My Cart button in the top right corner of your Rewards catalogue screen.
In your cart, you can review the items you have chosen.
You can use the Move to Wishlist option if you want to remove the item from your cart but would like to consider it for a future redemption.
If you would like to remove an item altogether, you can click the Delete button (with the trash can icon).
To increase or decrease the number of items of a particular type, click the - or + buttons to the number you want.
When you are ready to proceed, click Checkout in the top right corner.
A pop-up will appear for you to enter your personal details. All the fields marked with a red asterisk are mandatory fields, so be sure to fill those in completely.
If you have ordered items through the catalogue before, you'll have the option to use a saved address. Click the Saved Addresses line at the top of the pop-up to select an address you've previously entered into the pop-up.
Note: we use a third-party address verifier to verify that the address you've entered exists, but sometimes it doesn't recognize places that exist. If you have trouble entering your address using these fields, click into the Address 1 line and click the Can't find address? option. That will allow you to enter your address without using the verification service!
When your address has been entered, click Continue.
The next page will ask you to review the items you've agreed to redeem for and your address. If everything looks correct, check the box for I agree to thee terms and conditions, then click Submit.
You've now successfully submitted a redemption request!
Depending on the settings your Admin has chosen, your request may need to be approved by an administrator. Up until the time an admin approves or rejects or your order, you are free to Cancel an order you've placed. That needs to be undertaken in the Points History component, which is covered in our Cancelling a Rewards order article.
If you have received the wrong item, or have any issues with your order, feel free to contact our support team at [email protected] so we can resolve this for you.
Happy shopping!