Our Rewards program is based on what we call Points. Points can be assigned to your compliance items and ongoing tasks. Completion of those items and tasks will provide your Workers with the decided point value.

Points are worth $0.25 CAD each ($0.19 USD) and shipped items also carry a care charge which includes adding a signed card from management, packaging (with your company logo – as though it came from you), and shipping. This care charge is $10 CAD per shipment (which often includes more than one item).

As an example, if two 100 point items were shipped together in the same box, the charges would be $25 + $25 + about $10 (CAD). If you want to avoid the care charges, which are primarily shipping costs we pass on, you do have the option of picking them up from our office in Calgary.

Points can be awarded manually by an admin. There is no cost for administering points themselves, but you will receive a weekly invoice for point redemptions separate from your standard Workhub user invoice.

Scratch cards are a cost-effective way to complement your company incentive program. It's a simple but fun way for workers to really embrace safety culture (we all enjoy a little recognition!).

If you would like to know more about how to order scratch cards and pricing, please check out our article on Scratch Cards.

Once your Workers have accumulated points, they can begin redeeming them for items in the Rewards catalogue. You as the administrator can use the Point Redemptions tab to view the redemption requests, approve or deny those requests, and review the history of the requests for your account.

In the body of the page, you'll see the workers who have submitted redemption requests. You'll see their name, the date the request was submitted, their Location, the item they've redeemed for, the point value of that item, and the order status.

The order status column is important to review, as any pending redemption requests will show there with two buttons for you to choose from - a thumbs up or a thumbs down! You can approve a request using the thumbs up and deny a request using the thumbs down.

If you want us to include merchandise of your own in the the catalog, you can send us a photo, description, and value of the item so that we can add them into the system. We will inform you by email of any such redemptions and you can provide the reward to the workers directly.

There is no charge for items you supply. All requests to include your own items in the catalogue must be submitted to our Rewards team for approval. You can contact them at [email protected].

If you would be interested in evaluating if the Rewards program is tenable for your organization, we provide a Cost Configurator within our Points History component.

The Cost Configurator allows you to project how many points members of your organization could be redeeming based on assignments. The configurator allows you to alter values for your:

After making your alterations, the system will calculate the number of points a Worker could earn in one year.
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This value is an average of the values you have entered into the page.

As always, if you have any questions we are happy to help you out. You can click the orange question mark Help Chat button in the bottom left corner of your screen for chat support. You can also email our Support Centre at [email protected].

Finally, if you are a Standard Plan Subscriber, you can also call in for phone support. The number for our Support Centre is 1-888-668-6403.