Troubleshooting

Having issues? Give this a try.

5 articles in this collection
Written by Amal Ladha and Pam Gorrell

Emails not arriving

A few steps to help troubleshoot emails not being delivered to your workers.

Written by Pam Gorrell
Updated over a week ago

Tablet/Phone Won't Play Flash Content

Can't play videos on your mobile device? Try Puffin.

Written by Amal Ladha
Updated over a week ago

Video lessons will not play (black screen only)

Three common reasons why videos don't play and how to fix them.

Written by Pam Gorrell
Updated over a week ago

Adjusting Language Translation as a Worker

Language settings are all messed up? Want to make SafetySync appear in your native language?

Written by Amal Ladha
Updated over a week ago

Unable to login: Cookies may not be enabled

All about cookies and why SafetySync needs them to function.

Written by Amal Ladha
Updated over a week ago